Pcpitstop.com Website Review & Ratings + PC Pitstop Coupons
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Pcpitstop.com Website Review & Ratings + PC Pitstop Coupons

PC Pitstop: Products & Services

PC Pitstop offers many products and support services to diagnose computer problems, as well as offering solutions and security features to keep PC running at optimal performance.

Products are:

PC Pitstop offers great support to its consumers, in the form of

Website users have access to a wealth of PC information through the Research section, including Graphics Trends, Memory Trends, and Most Loved PCs section. There is even a free scan that can be done right from the website!

PC Pitstop: Company Background

The company idea began in 1999, when co-founders Rob Cheng and Dave Methvin wanted to create a better way to diagnose computer issues. Today, Rob Cheng is the CEO. Cheng is also the only investor in the firm. 

The doors to PC Pitstop, LLC opened in 2000, and in 2002 the company began its relationship with PC World. Today the company has added several pieces of software, including PC optimization software called Optimize. Products are available in languages other than English, such as French, Spanish, and Japanese.

PC Pitstop is a virtual company; the employees all work from their homes. There is no outsourcing for support or development. Employees are located in South Carolina, Iowa, Maryland, South Dakota, Florida, California, and Virginia. The company address for correspondence is in Sioux City, IA, USA.

The company's 10 year anniversary was reached in 2010.

PC Pitstop: Customer Feedback & Reviews

Customer reviews of PC Pitstop software across the Web are mixed as there are both positive and negative experiences.

At Amazon, one reviewer gives the PC Matic Performance Utility Suite (5 User Edition) four out of five stars and writes:

  • "This is a good utility tool for anyone who wants to save a trip to the CP shop... I run it once or twice a week and it keeps the malware and spyware at bay, cleans my registry of the pesky entries that clog performance. Tunes up my hard drive with a defrag and checks for driver updates. I would recommend this user friendly product for any home PC user."

Another Amazon consumer gives PC Pitstop Optimize - 5 PCs (Download) only two stars:

  • "I removed this program from my computer after only one hour. With all of the television advertising, I assumed that this product had to be the cats meow. Not so! I use utilities that do twice as much for 1/3 the price."

At CNet, there is one review for Optimize (v. 1.5, complete package). The user rating is three out of five stars. According to the summary:

  • "If you need your system tweek once in awhile, this software will do the trick, but won't solve all your issues in this one package."
    • tinkertron, CNet review
PC Pitstop: Business Credibility & Trustworthiness

PC Pitstop, LLC is not BBB Accredited. The Better Business Bureau gives the company a grade of A+, on a scale between A+ and F. Great score! There have been five complaints closed in the last three years with BBB, and three complaints closed in the last 12 months.

There is little media coverage online for the company and few media mentions within its website. The CrunchBase profile for PC Pitstop shows that company milestones were in February 2010, when Dave Methvin became Chief Technology Officer and Rob Cheng became Chief Executive Officer.

There are awards and achievements for the company. For example, PC Pitstop has the largest PC statistics database in the world! PC Pitstop is the world's number one PC diagnostic process.

As well, the PC Matic is Windows Download Editor's Pick. PC Matic includes the software Optimize, which is the #1 selling PC performance utility in the United States. Optimize removes junk files, cleans registry, optimizes internet activity, and removes unwanted programs.

PC Pitstop: Website Popularity & Google Ranking

The company's website is growing in popularity, and more popular than a year ago, according to the statistics picture painted by Alexa and Compete.

At Alexa, pcpitstop.com has a Global Traffic Rank of 18,814 over three-months, and a US Rank of 8,078. The estimated percentage of internet users who visit the computer site is up 9% over the three-month period. For Regional Traffic Rank, the largest views come from the United States, Canada, and the United Kingdom.

Compete reveals that 442,144 unique visitors viewed pcpitstop.com in June 2012. That number is up 20.13% from the previous month and up 43.45% from the year before! The site's rank (By UVS) is 4,505, which is also up from the previous year (up 1,898). In Competitive Rank (UVS), the website is the top one, ranking significantly above driverguide.com and speedguide.net.

Google's PageRank Checker shows that pcpitstop.com has a rank of six out of ten.

PC Pitstop: Social Media Presence

For social media, PC Pitstop has developed its presence across many platforms. As well, there is a free newsletter that consumers can subscribe to through the website.

On Facebook, there is a strong presence. There are over 40,000 Likes to the Fan Page! There are regular posts by the company and Followers comment as well.

The Twitter profile for @pcpitstop has just over 3,000 Followers. There are regular Tweets sent by the company. There is also a Google+ page. Only 32 people who have circled the company, and there has not been a post since February 2012 (nearly six months).

The company even has a YouTube presence. There are currently 263 subscribers, with just over 670,000 video views. There has not been any activity in a few months.

The blog is called The Pit Blog. The site is updates a few times a week and there is regular interaction from Followers. While some competitors do not have a blog, PC Pitstop uses the site as an active point of engagement with its consumers.

PC Pitstop: Website Security & Safety

For safety, a click of the Optimize 3.0 software screen shows that the product is certified by Softpedia as being 100% clean. There is no spyware, no adware, and no viruses.

The site is verified as an Authorize.Net merchant. Authorize.Net provides transaction security for its users, safeguarding customer details and combating fraud. The electronic checkout screens use secure (https://) connections.

Google's Safe Browsing Diagnostic Page for pcpitstop.com shows that the site is not currently listed as suspicious. Google did not find suspicious activity on the website when it visited within the last 90 days. The site did not host malicious software over the past 90 days.

PC Pitstop: Pricing & Packages

Examples of current prices are:

The products are reasonably priced when users notice the large number of free scans available from PC Pitstop. As well, the website holds a large number of research articles and other valuable tools to help consumers identify the issues with their computers without spending any money. The website is a great resource in itself.

One customer testimonial on the website includes an opinion about the pricing:

  • "PC Pitstop Erase is reasonably priced,and easy to use. Quite possibly,it is the best insurance policy for your privacy over the internet,that money can buy." 
    • Rodney
PC Pitstop: Shipping Rates & Policies

The majority of products at PC Pitstop are downloadable, rather than being items physically shipped to consumers. The items are mainly software. Consumers can request backup CDs to be shipped to them, which take two to three weeks to deliver. 

For the PC Pitstop gear, such as t-shirts, products are purchased through Cafe Press. Most orders ship within 24 hours through Cafe Press.

Consumers around the world are able to utilize the products and services offered by PC Pitstop.

PC Pitstop: Payment Methods Accepted

For payment methods, the company accepts a variety of Major Credit Cards and PayPal. 

Accepted credit cards are:

  • VISA
  • MasterCard
  • American Express 
  • Discover

For PayPal, consumers are transferred over to the site to continue the transaction.

PC Pitstop does not accept payment methods used by its competitors, such as Debit Cards, EBillMe, or BillMeLater. The company would rank higher in this section if there were more available options.

PC Pitstop: Returns, Refunds & Exchange Policy

All products are backed with a 30-day 100% money back guarantee. For returns, consumers must submit a ticket through the website's HelpDesk.

The software and information that is offered free of charge through the website is provided on an "As Is" basis without warranty of any kind. 

For further questions, contact the company through its feedback page.

PC Pitstop: Product images & screenshots
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Another great addition on Knoji network!

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